If you need to invite a user or support to your organization temporarily, follow this guide. You need to have Administrator rights to be able to do this.
Invite users with temporary access to the organization
First, click "Administration" and then "Users" in the left menu.
Then click the "Add User" button.
Fill in name, email and check the option "Temporary access" and select the date when access should be removed. Continue by clicking "Add".
If you have been asked by support to invite, ensure that the authorization is Administrator and that the specified email address has been entered.
Then send the invitation by clicking "Send Invitations"