If you have two or more user accounts, you can easily merge the user accounts into a common one - we call it account merge.
The account merge needs to be done on the same device. If an account merge request is sent from a computer, the account merge needs to be completed, i.e. accepted, from the same device.
Also note that it must be the same browser window and that if the link is opened in another window, you can instead:
- Log out
- Copy the link in the email
- Paste into the same browser window and follow the rest of the flow as usual
or
- Log out
- Log in to the same browser window as the other user
- Go to app.boardeaser.com/users/merge_requests
- Follow the rest of the flow as usual
To view and send the request for account merge, click on your name in the top right and select "My Profile".
You can view and submit account merge requests under the "Account merge requests" button.
Submit an account merge request
First, click the "New request" button.
Enter the email address of the receiving account with which the account merger will occur, confirm the email address and click "Send".
Next, you confirm that you want to send an account merge request. Follow the instructions and click "Send".
When you click "Send", an email will be sent to the email address entered as the receiving account. If you click on the "Merge requests" link in the email, you will automatically be logged out and have to log in with the email address to which you sent the request.
You can also manually log out of the user account and then log in with the user account to which the request was sent.
Accept an account merge request
Then, log in with the user account with which you want to merge accounts. Click on your name at the top right and select "My Profile."
Then click on "Account Merge Requests."
In this view, you will see the account merging request. If your user account has received a request for account merging, the email address from which the request comes and which organizations it applies to will be visible. If you accept the request for account merging, all organizations will be visible on the user account logged in at the time of acceptance.
Click the button "Merge accounts".
Confirm the merge by following the instructions and clicking "Merge accounts".
Reject an account merge request
Click on your name at the top right and select "My Profile".
Then click on "Account Merge Requests".
In this view, you will see the account merging request. If your user account has received a request for account merging, the email address from which the request comes and which organizations it applies to will be visible. To deny the account merge request, click the "Reject" button.