To cancel an ongoing e-signature case, go to "Documents" and "E-signatures" in the left menu.
Depending on whether you are going to e-sign the document yourself, the e-signing case is either in the "Needs my signature" or "Needs others' signatures" tab.
Click on the icon with the three dots (···) and select the “Cancel signing” option.
Confirm the removal of the e-signature case by clicking "Remove".
If users have e-signed the document, these signatures will also be removed.