If you activate support access, you allow Boardeaser's support managers to have administrator access in the organization for a limited time.
The access is automatically removed after seven days, but an admin in your organization can remove it anytime.
To activate support access, first, enter the organization to which the case applies. Then click "Administration" and "Users" in the left menu.
Click on the icon with three dots and alternatively select "Manage support access".
Confirm by following the instructions and typing the organisation's name in the field. Continue by clicking the "Activate" button.
Subsequently, the organization has been opened for Boardeaser support agents to gain access to the organization. This is visible via an information box, which also shows how long the access is valid. As an administrator, you can cancel support access manually by clicking on "Remove support access" or by clicking on the icon with the three dots and "Remove support access".