If you activate support access, you temporarily allow Boardeaser's support managers to have administrator access in the organisation.
The access is automatically removed after seven days, but an admin in your organisation can remove it anytime.
To activate support access, first, enter the organisation to which the case applies. Then click "Administration" and "Users" in the left menu.
Please note that if you activate support access in a group, support access in the subsidiaries is not automatically activated, but you need to activate support access in each subsidiary.
Click on the three dots icon (···) and select "Manage support access".
Confirm by following the instructions and typing the organisation's name in the field. Then, click the "Activate" button to continue.
Subsequently, the organisation has been opened for Boardeaser support agents to gain access to the organisation. This is visible via an information box, showing how long the access is valid. As an administrator, you can cancel support access manually by clicking on "Remove support access" or by clicking on the icon with the three dots and "Remove support access".