Have you received an email about merging accounts but cannot merge them?
So that you know, the account merge needs to be done on the same device. If an account merger request is sent from a computer, it must be completed, i.e. accepted, from the same unit.
Also note that it must be the same browser window and that if the link is opened in another window, you can instead:
- Log out
- Copy the link in the email
- Paste into the same browser window and follow the rest of the flow as usual
or
- Log out
- Log in to the same browser window as the other user
- Go to boardeaser.com/users/merge_requests
- Follow the rest of the flow as usual
Alternative solutions
If you want the email address you registered during onboarding, you can also log in to Boardeaser and either:
1. Log in to Boardeaser and change to a different email address for the user account by following the guide: How do I change email address? or
2. Delete the user account via our GDPR page according to the guide How do I delete my user account?. Just so you know, all content will be deleted and cannot be recovered.
You can ignore the email if you have received the message without doing anything. No changes will be made.